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What was involved?
It was a complete renovation of an apartment that was built in 1982. With the exception of the windows and front door, everything was changed and there was nothing left of the original apartment. Old furniture, fixtures and appliances were removed and replaced with new. The original kitchen was small, so Lee took down part of a wall separating the kitchen from the lounge to accomodate a larger kitchen with a nicer open plan look.
The revamp included a new kitchen, bathroom, built in wardrobe for the bedroom, new heating system, insulation in the ceiling and walls, recessed lighting and new carpeting. Another nice thing that Lee did was to raise the sockets a little higher above the skirting boards because at my age it makes them easier to reach.
How did you choose LMD Developments?
I found lee on the Pickapro website. I sent Lee an email and he replied immediately. He came out to the apartment, had a look around and we discussed what I wanted to do. I was also able to contact Lee in the evening outside of business hours to discuss the project.
Had you definite ideas in mind before you talked to Lee McDougall?
I did have a pretty good idea in my mind of what I wanted and I'm happy to say that it came out even better than I hoped.
Did Lee introduce new ideas?
Lee was good about letting me know what would work and what wouldn't, practical things mainly.
How did the project run?
I was away at the time on a long cruise and Lee kept in touch with me by phone and email the whole time. I always knew what was happening. I would like to mention a situation that emphasises how good Lee is. The management company responsible for the apartment installed a new tank and their plumber did something wrong that caused a leak onto the new carpet. Despite the fact that it wasn't Lee's responsibility, he immediately stopped the leak, replaced the underlay and dried the carpet. There was no damage and you would never know that there had been a problem. Lee took care of everything.
What was the biggest benefit to you of using LMD Developments?
The biggest benefit to me was that if I ever asked Lee to do something, he did it. It was good customer service. Lee did an extremely good job and I have to say I'm very satisfied.
What's your favourite part now?
It's hard to say which part is my favourite because I like it all but if I had to pick something, I would say the lounge. It's a lot warmer and more comfortable than it was because before it had been very drafty.
Would you recommend LMD Developments to others?
Lee was so good, I would recommend him to anyone. If I need any other building work done, I'll be going back to Lee.